Standards - Moor Park Garage

Moor Park Garage is a member of The Good Garage Scheme and the Retail Motor Industry Federation. Both of these organisations lay down standards which every member must abide by.

As a member of these organisations our customers can be confident that they are getting the very best service available.

As a member of The Good Garage Scheme our customers can expect us to adhere to the following code-of-conduct:

To provide full business details to the Good Garage Scheme administrators; including ownership, premises, staffing and trading activities.
To demonstrate a commitment to deal with customers fairly, courteously and in keeping with good business practices.
To notify customers before work is undertaken if the business does not accept particular forms of payment.
To deal with complaints from customers within 2 weeks of receiving the complaint.
To make parts replaced during service or repair available for inspection by the customer.
To comply with the Industry Standard Service checklist on all services and include products that remove contamination.
To provide a completed service checklist following the service.
To offer the customer a feed-back leaflet.
To provide the customer with a Good Garage Scheme service record.
To display in a prominent position the Good Garage Scheme code of conduct.

For more information about The Good Garage Scheme, see their website by clicking here.

Moor Park Garage is a member of the Independent Garage Association, which is part of the Retail Motor Industry Federation.

The RMIF lays down a set of high standards which every member must abide by.

The RMIF also provides an arbitration service between the garage and the customer should any of our customers feel aggrieved.

For more information about the RMIF, see their website by clicking here.